Case Details

Citibank: Performance Evaluation

Main Category : Performance Management

Sub Category : Performance Evaluation, HR, Strategy Execution

Case Description
Citibank has introduced a new, comprehensive performance-scorecard system. A regional president struggles with a tough decision: how to evaluate an outstanding branch manager who has scored poorly on an important customer satisfaction measure.

Learning Outcomes
1. What it takes to design a well-balanced performance management system
2. Understand the ramifications of performance management decisions on business's strategy.

Duration : Up to 120 Mins

Min Participants : 10
Max Participants : 24

Keywords : Harvard, HBS, Banking, Performance, Evaluation, Citibank